Complaints
We welcome the opportunity to hear your concerns, understand what happened and put things right.
How to complain
Email support@brilit.com with "Complaint" in the subject line, or call 020 8090 4422 and ask to speak to a director.
What happens next
We acknowledge complaints promptly and aim to give a full response as quickly as we can, explaining what happened and what we are changing.
If you are still unhappy
Ask for the matter to be escalated to the managing director. For data protection concerns you can also contact the Information Commissioner's Office.
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Tell us about your business and we will explain, in plain English, how we can help.