Frequently asked questions
For any other question, call 020 8090 4422 or email support@brilit.com and we will answer it plainly.
What areas do you cover?
We support businesses remotely anywhere in the UK. On-site visits are arranged in Kent, South East London and Essex, including Medway, Sittingbourne and Swale, Maidstone, Dartford and Gravesend, Ashford, Canterbury, Tonbridge and Tunbridge Wells, Thurrock and Chelmsford.
What happens in the free IT review?
It is a friendly 30-minute conversation about your business, how your team works and your priorities. We then set out plainly what we recommend and roughly what it would cost.
How quickly do you respond?
Brilit engineers answer with a 60-second engineer response during our support hours of Monday to Friday, 9am to 5:30pm. Out-of-hours support is available as an add-on.
What does it cost?
Our pricing is per user, per month, and depends on the size of your team and what you need. Book a free IT review and we'll give you a clear, fixed quote.
How long does onboarding take?
Most businesses are fully onboarded within 30 days, depending on size and your team's availability.
How long is the contract?
Our managed services run on 12-month agreements, with onboarding included.
Can you help with GDPR and Cyber Essentials?
Yes. We put the right technical protections in place, guide you through Cyber Essentials and Cyber Essentials Plus, and help you meet your GDPR security obligations.
Do you support Macs and Google Workspace?
Yes. Our engineers are experienced in Microsoft 365, Windows, Mac and Google Workspace, and we can manage a Google Workspace tenant as an add-on. Microsoft 365 is where we can protect you most thoroughly, and we will always be honest about the best fit for you.
Ready for dependable, well-managed IT?
Tell us about your business and we will explain, in plain English, how we can help.